Our Services

The Monitoring package gives you proactive remote monitoring, a clear quarterly report, and automated alerts — without hands-on human service. The Monitoring + Human Support package includes everything in Monitoring, plus a technician who actually handles issues for you, with priority WhatsApp support and a deeper security review.

Yes. You can upgrade or downgrade starting the following month, with no penalty. If you upgrade mid-month, we only charge the difference. If you downgrade, we credit it toward the next month.

Both packages include problem detection, full reporting, and clear recommendations. With Monitoring + Human Support, a technician handles the fixes for you remotely. Hardware repairs (like replacing a hard drive or installing RAM) carry an additional cost and are only done with your approval. For critical cases, we work with trusted technicians around the country.

The XIT agent takes up less than 150 MB, including all monitoring history. It's almost unnoticeable, and it's safe to run even on older drives.

Check whether it's critical — if your computer isn't working properly, reach out to us. If it's something that can wait, we'll review it in the next report. The Monitoring + Human Support package gets faster, priority access to support.

Right now we focus on Windows (Windows 10 and Windows 11). Linux and Mac require a different approach, but we're working on it — get in touch if you're interested and we can discuss tailored solutions.

Yes! For every new computer we offer a full first check, free and with no commitment. You'll receive an initial report explaining exactly what state your computer is in, and then you can decide whether to continue.

You can cancel at any time with no penalty. The agent is removed from your computer, and all your data remains yours. If you cancel mid-month, you receive a proportional credit toward the next month.