Terms of Use

Updated: 06/22/2026

Terms and Conditions of Use for the XIT Service — Proactive IT Management and Monitoring. Last updated: June 2026. These Terms govern the relationship between the operator of the XIT service (hereinafter: the "Service Provider") and the recipient of the service (hereinafter: the "Customer"). Use of the service, including registering for it or receiving any check, constitutes full and unconditional acceptance of all the terms of these Terms. A Customer who does not agree to the terms is requested not to use the service.

1. Definitions. The "Service" — collection of the computer system's technical logs, their analysis on the server side, and the production of a periodic report that includes recommendations for maintenance, repair, or upgrade. "Report" — a periodic document that summarizes the findings of the analysis and includes recommendations only. "Recommendation" — a non-binding professional opinion that does not constitute a commitment to any outcome.

2. Nature and Scope of the Service. The service provides analysis of technical logs and recommendations only. The service does not include carrying out repairs, hardware replacement, installations, or data recovery, unless otherwise agreed in writing and for separate consideration. The service is based solely on the data available in the logs. The Service Provider does not view the computer, does not control it remotely, and does not access the content stored on it. The recommendations provided in the report constitute general professional advice, and the responsibility for implementing them or not implementing them rests with the Customer alone. The Service Provider may change, expand, or reduce the scope of the service at any time, upon reasonable prior notice.

3. No Guarantee of Results. The Customer declares and confirms that they understand the service is based on reasonable effort and not on a guaranteed result: the Service Provider does not undertake to identify all faults, whether existing or future, and does not undertake to prevent any failure, downtime, or data loss. Log analysis by its very nature may fail to reveal hidden faults, sudden failures, or problems that are not documented in the logs. Receiving the service does not relieve the Customer of their responsibility to back up their data and maintain their systems independently.

4. Limitation of Liability. Subject to any applicable law, it is agreed that: the service, the reports, and the recommendations are provided "AS IS," without any warranty of any kind, express or implied. The Service Provider shall not be liable for any direct, indirect, consequential, special, or incidental damage, including loss of data, loss of income, business interruption, or damage to hardware or software, arising out of or in connection with the service, the recommendations, or reliance on them. The Service Provider shall not be liable for damage caused as a result of the incorrect implementation of a recommendation, the failure to implement it, or an action carried out by the Customer or a third party. In any event, and to the extent any liability is imposed on the Service Provider notwithstanding the foregoing, its total aggregate liability shall not exceed the amount of consideration actually paid by the Customer for the service in the three months preceding the event giving rise to the claim. The Customer hereby waives any claim, demand, or suit against the Service Provider beyond what is set out in these Terms, subject to provisions of law that cannot be contracted out of.

5. Customer's Responsibility. The Customer is responsible for performing a full and independent backup of their data before and after receiving the service. The Customer is responsible for ensuring that they have legal authorization to install the log-collection tool on the computer being checked. The Customer is solely responsible for any decision or action they take as a result of the recommendations. The Customer undertakes to provide correct and accurate information required for the provision of the service.

6. Consideration, Payment, and Cancellation. The service is provided in consideration for payment, in accordance with the rate that will be provided to the Customer in advance. The launch offer — one free check for one computer for group members — is provided at the Service Provider's discretion, without commitment, and may be canceled or changed at any time and without prior notice. Payments made for a service that has already been performed will not be refunded, except as subject to consumer-law provisions. The Service Provider may update the service prices from time to time. A price update will not apply to a service paid for in advance. The Customer's right of cancellation shall be in accordance with the provisions of the Consumer Protection Law, to the extent they apply.

7. Intellectual Property. All rights in the service, the reports, the analysis methods, the tools, and the content belong solely to the Service Provider. The report is provided for the Customer's personal use only. It may not be copied, distributed, published, or used commercially without written permission.

8. Indemnification. The Customer undertakes to indemnify and compensate the Service Provider for any damage, expense, or liability (including attorneys' fees) incurred by it as a result of the Customer's breach of these Terms, misuse of the service, or infringement of a third party's rights.

9. Termination of the Engagement. Either party may terminate the engagement upon prior notice. The Service Provider may terminate the provision of the service immediately in the event of a breach of the Terms, non-payment, or misuse.

10. Miscellaneous. These Terms shall be governed solely by the laws of the State of Israel. Exclusive jurisdiction over any dispute shall lie with the competent courts in the district appropriate to the Service Provider's place of business. If a court finds that any clause in the Terms is invalid, the remaining clauses shall remain in full force. The Service Provider may update these Terms from time to time. The updated version shall be binding from the moment of its publication. The non-enforcement of any right by the Service Provider shall not be deemed a waiver of it.